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Jijily FAQ — All answers, right here

From registration to withdrawal — all your jijily questions are answered clearly and simply on this page.

All topics Registration & Login Deposits & Withdrawals Bonus Gaming Security

Whether you're new to jijily or a long-time member, questions can come up at any time — and that's exactly what this FAQ page is for. All the most commonly asked questions from users in Bangladesh are organized by category here. If you can't find your answer, reach out to our live chat support — we're always available.

Fast Answer Search

Is registration free?

Yes, creating an account on jijily is completely free.

What is the minimum deposit?

The minimum deposit starts from just BDT 100.

When will I receive my welcome bonus?

Your bonus is credited to your account as soon as your first deposit is made.

Is there a mobile app?

Yes, the jijily app is available for both Android and iOS.

How does the VIP Program work?

Play to earn points, earn points to level up, and unlock bigger rewards.

How fast are withdrawals?

Withdrawals are usually completed within 1–24 hours.

Select a topic

Direct assistanceCan't find your answer? Chat with us via live chat — available 24/7.

Registration & Login

Registering on jijily takes just 3 to 5 minutes. Simply enter your mobile number, username, and password, then verify with an OTP — that's all. No documents required.

Only one jijily account can be created per mobile number. Attempting to create multiple accounts may result in all associated accounts being suspended.

On the login page, click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Use that code to set a new password.

First, make sure you are using the correct mobile number or username. Pay attention to uppercase and lowercase letters in your password. Multiple failed attempts may temporarily lock your account — if that happens, log in using OTP or contact support.

You must be at least 18 years old to register on jijily. Age verification may be carried out at registration or at any time thereafter.

Deposit

Deposits on jijily can be made via Mobile Banking and bank transfer. You can see which methods are active on your account in the payments section of your account dashboard.

The minimum deposit on jijily is just BDT 100. However, a minimum first deposit of BDT 500 may be required to qualify for the welcome bonus.

Deposits via mobile banking or bank transfer are usually credited within 1–15 minutes. Occasionally, bank server delays may extend this slightly. If more than 30 minutes have passed, please notify support.

jijily generally does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transfer charges.

Withdrawal

Withdrawals are typically completed within 1 to 24 hours of the request. Accounts with completed KYC verification experience even faster withdrawals.

The minimum withdrawal on jijily generally starts from BDT 300. The maximum limit depends on your account's VIP level.

First, check whether your KYC verification has been completed. Withdrawals may also be on hold if the bonus wagering requirements have not been met. If the delay exceeds 24 hours, please submit a support ticket.

KYC verification may be required before you can make a withdrawal on jijily. You'll need to submit a copy of your national ID or passport. This only needs to be done once.

Bonuses & Promotions

The welcome bonus is credited automatically when you make your first deposit after registering. No code required. The bonus amount depends on the size of your first deposit.

No, bonuses cannot be withdrawn directly. You must meet the specified wagering requirements first. For example, a bonus becomes withdrawable after wagering 30 times its value.

If you have a net loss during a set period (typically weekly), a percentage of that loss is credited back to your account as cashback. For full cashback details, visit the Promotions page.

Yes. If someone registers using your referral code and makes their first deposit, you will receive a referral bonus. Full details are available in the Referral section of your account dashboard.

Gaming

jijily offers over 500 games, including Live Casino (baccarat, roulette, blackjack), slots, bingo, and more. New games are added regularly.

All jijily games run on internationally certified RNG (Random Number Generator) technology. Live Casino games feature real dealers. All game outcomes are completely fair and transparent.

Minimum bet amounts vary by game. Slots generally start from BDT 1, while Live Casino tables typically start from BDT 10.

Purchase cards to join jijily Bingo. Numbers are called automatically, and matches on your card are marked instantly. Complete the required pattern to win. Visit the Bingo section for full instructions.

VIP Program

No separate sign-up is needed. You're automatically enrolled in the VIP program when you register. Points accumulate as you play, and your rank increases along the way.

VIP points are earned on every bet at a fixed rate. The more you play, the more points you accumulate. Collected points can be redeemed for a range of rewards.

VIP members enjoy: bigger bonuses, faster withdrawals, a dedicated account manager, higher withdrawal limits, invitations to exclusive events, and exclusive cashback. The higher your rank, the greater the rewards.

Security & Privacy

Yes. jijily uses 256-bit SSL encryption. Your personal information is never shared with third parties. Read our Privacy Policy for full details.

Change your password immediately and notify jijily support. The support team will investigate your account and temporarily lock it if necessary. Provide details of any suspicious transactions to support.

Yes. jijily holds an international gaming license and undergoes regular independent audits, ensuring player protection and fair gaming.

Mobile App

The official jijily app is available on the download page of our website. Both Android APK and iOS versions are available.

Yes. The jijily app gives you access to everything on the website — games, deposits, withdrawals, bonuses, and live chat. The app also offers the added convenience of biometric login.

Before installing the app on Android, enable "Unknown sources" or "Install unknown apps" in your settings. On iOS, activate the trust setting after installation. If you still have trouble, check the detailed guide on the download page or contact our support team.

Jijily Support About

If you can't find your answer here, get help through this channel

Live Chat Support

Live chat is active 24 hours a day, 7 days a week. Chat directly in Bengali with the jijily support team.

Email Support

For detailed issues, send us an email. You'll receive a reply within 24 hours.

Support ticket

Submit a support ticket from your account dashboard. Every request can be tracked.

Help Center Guide

Step-by-step guides on registration, deposits, gaming, and more are available in the Help section of your account.

Notifications & Updates

Stay updated on new offers, game updates, and maintenance notices via SMS and app notifications.

Full support in Bengali

All jijily support is available in Bengali. Get your issues resolved without any language barrier.

Still Have a question?

This FAQ page covers the most frequently asked questions about jijily. If you still have a specific question that isn't answered here, our support team is always ready to help.

Jijily believes in transparency. We welcome every question, concern, or suggestion — and we're always working to make your experience better.

Whether you have questions about Live Casino, slots, bingo, or the VIP Program, our Bengali-speaking support team is here to help. No question is too small.

Response timeLive chat responses are typically within 2 minutes; email responses within 12–24 hours.

Contact support

Live Chat

Online Now — 24/7

Service hours

24/7, 365 days a year

Bengali supportAll our support is available in Bengali.

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